You can cancel your orders before we supply the products you ordered and ship them to your address. In such cases, you can send your cancellation request via e-mail to info@omniaconcept.com or you can contact us by phone. Your payment will be refunded within 10 days at the latest. If you request a cancellation after the product is supplied by our company, your refund will be made with a 5% deduction from your payment amount.

Sales made through omniaconcept.com fall under the “Distance Sales” class and are subject to the provisions of the “Law on the Protection of the Consumer” and the “Regulation on Distance Contracts”. Issues regarding the return of purchased products should also be evaluated within the scope of this Law and Regulation. In order for the returns to be carried out properly, the Customer must check the shipment at the time of delivery of the order to the cargo authority, and if there is any crack, breakage, deterioration, opening of the box or crushing in the cargo package or packaging, the product must be returned without receiving it. After receiving the product, return requests made with the claim of damage to the product by the cargo will not be accepted.

According to the Distance Contracts Regulation, the customer has the right to withdraw from the contract by rejecting the goods without taking any responsibility and without giving any reason within 7 days from the date of receipt of the product. (Article 8). Accordingly, the customer has the right to return the product without any reason within 7 days of receiving it.

According to the Distance Contracts Regulation, the customer has the right to withdraw from the contract by rejecting the goods without taking any responsibility and without giving any reason within 7 days from the date of receipt of the product. (Article 8). Accordingly, the customer has the right to return the product without any reason within 7 days of receiving it. In order to benefit from the right of withdrawal; The return must be made within 7 days from the delivery date of the purchased product without the packaging being opened, destroyed, spoiled, or used. Before sending the product, the customer should apply for a Return by filling out the contact form and should not send the product before its application is approved. Products sent in this way will not be accepted by our company and will be returned. In order to take advantage of the right, the purchased product must not be damaged and must be in a condition where it can be resold. The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the goods due to use. The right of withdrawal cannot be exercised for the goods produced in accordance with the special requests and demands of the customer or which have been personalized by making changes or additions. Return of Defective Goods: According to the Law on the Protection of the Consumer, “Goods with material, legal or economic deficiencies that are contrary to the qualifications included in the promotion and user manual or advertisements and announcements or that reduce the benefits expected by the consumer in terms of their intended use are considered as defective goods. acceptable. If the customer reports defective goods within 15 days from the delivery date of the goods, he has the right to return the product, discount the price, free exchange, or free repair. (Article 4). In order to benefit from the above-mentioned rights by reporting Defective Goods; If the features of the product are different from the features specified in its promotion or if there are deficiencies that reduce the benefit the customer expects from the product, the product is classified as defective. The customer must notify the defective goods within 15 days. Before sending the product, the customer should apply by filling out the Return Request Form and should not send the product before its application is approved. Return Period: omniaconcept.com returns the price of the returned products within ten days from the date on which the right of withdrawal or the notification of the defective goods is received, if the above-mentioned conditions are met. Shipping Fee: For products returned using the Right of Withdrawal, the shipping cost belongs to the customer. In the case of the return of defective goods, our customers can send the product against payment.

In order to return the product you have purchased from our site in accordance with our return conditions, you should pay attention to the following points; If you want to return the product, you must complete the transactions within 7 days. In case of defective goods, you must report the problem within 15 DAYS. Before sending the product, you should apply for a return by filling out the contact form in the contact section, and you should not send the product without our approval for your application. When sending the product, you must send all the accessories, your invoice, your application for the return process, or the contact form in its printed version, together with the product.

omniaartlife.com refunds the price of the returned products within 10 days from the date on which the right of withdrawal or the notification of the defective goods is received if the above-mentioned conditions are met.